Here are some typical work activities a telemarketer might perform throughout the day:
* Adjust sales scripts to better target the needs and interests of specific individuals.
* Answer telephone calls from potential customers who have been solicited through advertisements.
* Conduct client or market surveys in order to obtain information about potential customers.
* Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
* Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
* Explain products or services and prices, and answer questions from customers.
* Maintain records of contacts, accounts, and orders.
* Obtain customer information such as name, address, and payment method, and enter orders into computers.
* Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
* Record names, addresses, purchases, and reactions of prospects contacted.
* Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
* Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
Source: http://online.onetcenter.org/link/summary/41-9041.00
