Home Improvement

Hospitality jobs are HOT during the summer months. Here are some typical work activities for a hotel/motel or resort clerk:

* Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
* Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
* Arrange tours, taxis, or restaurant reservations for customers.
* Compute bills, collect payments, and make change for guests.
* Contact housekeeping or maintenance staff when guests report problems.
* Date-stamp, sort, and rack incoming mail and messages.
* Deposit guests’ valuables in hotel safes or safe-deposit boxes.
* Greet, register, and assign rooms to guests of hotels or motels.
* Issue room keys and escort instructions to bellhops.
* Keep records of room availability and guests’ accounts, manually or using computers.
* Make and confirm reservations.
* Perform simple bookkeeping activities, such as balancing cash accounts.
* Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
* Record guest comments or complaints, referring customers to managers as necessary.
* Review accounts and charges with guests during the check out process.
* Transmit and receive messages, using telephones or telephone switchboards.
* Verify customers’ credit, and establish how the customer will pay for the accommodation.

Source: http://www.bls.gov/oco/ocos132.htm and http://online.onetcenter.org/link/summary/43-4081.00