Today, we are continuing our resume writing series on targeted resumes in the customer service industry.
Counter Attendant (includes concession stands and coffee shops)
Here are some typical tasks a counter attendant might perform throughout the day:
* Add relishes and garnishes to food orders, according to instructions.
* Arrange reservations for patrons of dining establishments.
* Balance receipts and payments in cash registers.
* Brew coffee and tea, and fill containers with requested beverages.
* Carve meat.
* Deliver orders to kitchens, and pick up and serve food when it is ready.
* Order items needed to replenish supplies.
* Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
* Prepare food such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.
* Replenish foods at serving stations.
* Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
* Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
* Serve salads, vegetables, meat, breads, and cocktails, ladle soups and sauces, portion desserts, and fill beverage cups and glasses.
* Set up dining areas for meals and clear them following meals.
* Take customers’ orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
* Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.
Source: http://www.bls.gov/oco/ocos162.htm and http://online.onetcenter.org/link/summary/35-3022.00
