New Series: Targeting Your Resume

Author: admin  //  Category: Uncategorized

If you have been reading my articles, you now know that a generic or general purpose resume does not exist, so just put that idea out of your mind. ;) They simply don’t work. You need to target your resume to the job you are seeking. To do this, you need to do a little research.

What will follow in this series are lists of the key skills that need to be on your resume depending on the type of job you are seeking. We’ll start today with the customer service industry because jobs in this category are by far the most abundant in almost every region of the United States.

Cashier

Here are some typical tasks a cashier might perform throughout the day:

* Answer customers’ questions, and provide information on procedures or policies.
* Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
* Calculate total payments received during a time period, and reconcile this with total sales.
* Cash checks for customers.
* Compile and maintain non-monetary reports and records.
* Compute and record totals of transactions.
* Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
* Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
* Greet customers entering establishments.
* Issue receipts, refunds, credits, or change due to customers.
* Issue trading stamps, and redeem food stamps and coupons.
* Keep periodic balance sheets of amounts and numbers of transactions.
* Maintain clean and orderly checkout areas.
* Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
* Offer customers carry-out service at the completion of transactions.
* Pay company bills by cash, vouchers, or checks.
* Post charges against guests’ or patients’ accounts.
* Process merchandise returns and exchanges.
* Receive payment by cash, check, credit cards, vouchers, or automatic debits.
* Request information or assistance using paging systems.
* Resolve customer complaints.
* Sell tickets and other items to customers.
* Sort, count, and wrap currency and coins.
* Stock shelves, and mark prices on shelves and items.
* Weigh items sold by weight to determine prices.

Sources: http://www.bls.gov/oco/ocos116.htm and http://online.onetcenter.org/link/summary/41-2011.00

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